remote utilities viewer screen not aligning

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We can blame the delay on legacy procedures, limited regulatory pressure to improve, labor union constraints, and security of supply considerations. Yet for all digital’s advantages, utility companies have been slower to adopt digital workforce management systems than companies in sectors such as retail and freight.

Field workers today can use apps on smartphones and tablets to access data stored in the cloud-a huge change from what companies routinely invested in tailor-made handheld devices and traditional packaged software. They account for about 40% of companies’ wage bill on average and represent 60% to 80% of capital expenditure (for field equipment maintenance and replacement).įortunately, digital workforce management solutions are far more affordable than they were even a few years ago. Field force workers, essential for resolving network faults, comprise more than half of most utility workforces. Utilities can meet those challenges by improving how they manage their workforce. In the US and Europe, changing demographics mean companies face the additional burden of finding skilled staff to replace experienced field workers as they retire. Regulators, investors, customers, and competitors demand shorter response times to outages and network faults, at minimal cost. The pressure is on for utility companies to improve performance. The Case for Modernizing Workforce Management Systems

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While full digitization is the ultimate goal, even organizations that move just a step or two along this path-for example, by standardizing and optimizing the legacy systems used to manage their workforces-can save significant costs and greatly improve efficiency and supply reliability.īefore we examine the specific stages, let’s look at the various conditions compelling utility companies to go digital today. In our work with leading utilities, we identified four stages on the path to a digitally connected workforce. The most advanced utility companies employ artificial intelligence and augmented reality to guide field workers remotely so they can safely and quickly tackle outages.

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Remote sensors, smart meters, and individuals’ portable devices stream data that predicts when the field force should carry out essential maintenance.

Forward-thinking companies fly drones over power lines rather than dispatching field inspectors every time. The CEO’s Dilemma: Business Resilience in a Time of Uncertaintyĭigital technologies that were either unimaginable or too expensive ten years ago are doubling utilities’ workforce productivity today.Technology, Media, and Telecommunications.